Privacy Policy

We collect information you provide directly to us, including:

• Your name, phone number, email address, and delivery address when you place an order or set a reminder.
• Order details such as the services you book, appointment preferences, and payment method.
• Messages and enquiries you send through our contact form or messaging channels.

We also automatically collect limited technical data — such as your device type, browser, and pages visited — to help us improve the website experience.

• To process and deliver your orders, and to schedule home visits or appointments.
• To communicate with you about your order status, reminders, and support requests.
• To improve our services, website, and customer experience.
• To send offers and updates — only where you have chosen to receive them.

Payments made via bKash, Nagad, Rocket, card, or cash on delivery are processed through the respective payment provider. We do not store your full card details or mobile-wallet PINs on our servers.

We do not sell your personal information. We may share it only with trusted parties who help us operate — such as delivery partners and payment providers — and only to the extent needed to fulfil your order, or where required by law.

We keep your information only as long as necessary to provide our services and meet legal obligations. We use reasonable technical and organisational measures to protect your data against unauthorised access or disclosure.

You may request access to, correction of, or deletion of your personal information at any time by contacting us. You can also opt out of promotional messages at any time.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.